Assertiveness Skills Training

Assertiveness is being clear about your own position, communicating this to others, and accepting their positions. Essentially it involves taking responsibility for your feelings and beliefs and not attempting to justify them.  Assertiveness means standing up for your rights without violating the rights of others.

However, there is a fine line between being assertive and being perceived as aggressive; in particular women in leadership and management positions are often described as aggressive, when in fact they are only being assertive.

At the end of this Development Day your managers will have:

  • Identified where they are and where they need to be on the Assertiveness Continuum and moved nearer their goal
  • Understood the importance of nonverbal and verbal Communication in being assertive
  • Identified the difference between Self Belief and Self Esteem and practised ways to avoid ‘reverting to type’ under pressure
  • Significantly built their confidence by practising tools and techniques in individual and group exercises
  • Identified and practised ways of handling objections and conflict
  • Given and received effective feedback
  • Identified further key development areas
  • Set SMART Action Plans for future development and excellent Assertiveness levels

High Assertiveness: If you are one of those individuals who has completed a Personality Questionnaire and been described as ‘arrogant, controlling, dictatorial or a bulldozer’ then this Development Day may be very useful. During the day highly assertive individuals will work on their confrontation and problem-solving techniques and practise using Open Questions to discover the needs of the other person, then acknowledge their needs, often by improving their Active Listening skills, and by offering options and alternative solutions. Other techniques your managers will learn include relaxing their shoulders, controlling their breathing, keeping a neutral expression, controlling their voice, concentrating on the problem not the personality, avoiding personal attacks, remaining calm and in control, and aiming for a win-win outcome.

Low Assertiveness:  For those individuals who are working on becoming more assertive, they will identify the importance of verbal and non-verbal communication, for example, body language, vocal impact, eye contact, gestures, facial expressions, and posture.  Your managers will examine irrational thoughts that can prevent them from being assertive and practise techniques to stamp out the negative voice/head chatter/inner critic.  These include remembering positive experiences and making a list of key accomplishments to refer back to when it is necessary to be more assertive and to increase confidence levels.

During the day your managers will look at the difference between Self- Esteem – what you feel and think about yourself, and Self-Belief – something you might exhibit in a particular situation (or your façade), which can drain away in challenging situations such as having to present to the Exec team!   They will practise being direct and avoiding preambles such as ‘I know you’re really busy but….’ or ‘I’m ever so sorry to trouble you but….’  to ensure they sound more assertive.