Success Story – Executive and Career Coaching

Working as a trusted business advisor, Natural Talent provides Consultancy services, Executive Assessment and Executive Coaching, Career Coaching, and Management Development to deliver measurable results to clients in the Insurance sector, for example, Atradius, AXA, RAC, Zurich.

Providing Coaching to senior managers and a number of their team members across most functions at an IT infrastructure services company in order to improve their management and leadership skills and competencies ensure improved productivity, teamwork, employee engagement and morale.

Business Issue

As Natural Talent understood the complex business, cultural and organizational issues at AXA Tech, we were chosen to provide additional Executive Coaching support to a number of senior managers in order for them to increase their Management and Leadership Competency levels.  For example, for some of the Coaching clients it was necessary for them to become more assertive to deal with the Executive Team, for others they needed to manage their assertiveness levels in order to negotiate, lead more effectively and create a better team environment. In addition, some individuals required assistance to improve their Planning and Organizing skills and to create more of a work-life balance.


In order to assess their key strengths, development areas and issues some of the managers were assessed using an SHL online 360 tool, or a bespoke AXA questionnaire.  The process was repeated at the end of the Executive Coaching to highlight the significant improvements in Competency levels, behavior, performance and teamwork. Some of the Managers completed the SHL OPQ32 Personality Questionnaire and/or Strength Deployment Indicator to identify their personal strengths, overdone strengths, how they influence, lead and manage others and adapt to change and conflict.

At the initial Executive Coaching Meeting the clients agreed the key issues to be addressed, motivators, limiting beliefs and potential obstacles to success. The AXA Leadership and Management Competencies were scored out of 10 and a SMART Coaching Action Plan was agreed with the Natural Talent Executive Coach in order for scores to improve greatly at the end of the Coaching sessions.

On average the managers and team members met with the Executive Coach for 6 – 8 Coaching sessions lasting 2 hours.  In between sessions they worked through relevant Natural Talent Workbooks and practised tools and techniques to improve their skills and levels of competence, for example in Delegation and Empowerment, Team Effectiveness, Communication Skills, Time Management, Organizational and Strategic Awareness.

Additionally, some of the clients worked on CBT techniques to address automatic negative thoughts in order to stamp out negative head chatter and adopt a more positive attitude.  The individual Coaching clients were also encouraged to obtain constant feedback from their managers and/or a work ‘buddy’ in order for them to imbed their improved behaviors and prevent them from ‘returning to type’ under pressure.


A large number of the Executive Coaching clients were promoted soon after the Coaching sessions ended. Feedback from a repeat online 360 Feedback process was also found to be significantly more positive and line managers reported major, sustained behavioral change, improved productivity and effectiveness.  Key personnel were retained and some individuals moved in to more suitable roles.  All the results ensured high return on investment.

‘Thank you: as a result of the Coaching sessions I am now much more confident, calm and organised. I am happy to say my promotion came through today and I am now Head of Department.’  Senior Manager, AXA Technology Services

‘Jill Maidment has acted for me and a member of my team in a personal Coaching capacity and delivered training courses to groups within my organization. She has provided an excellent service which has produced significant results for all those involved.’  Head of Department, AXA Technology Services

‘You are an excellent Career Coach and have provided me with several new ways of dealing with challenges at work as well as the tools needed to put these in to practise. I gained more confidence in my ability to resolve conflicts, improve my time management skills and balance my work and home life.’  Risk Manager, AXA Technology Services

‘Jill is an excellent Business and Individual Coach with an exceptional ability to combine commercial expertise with techniques to improve interpersonal and organizational skills. Highly approachable and adaptable, Jill has taught me ways to improve my approach and behaviors, both in the workplace and in my personal life which has helped me enormously. Jill has a wealth of experience in different sectors and builds on this to help in a variety of situations.’  Senior Project Manager, AXA Technology Services

‘Many thanks for your valuable time. I found the Coaching session particularly useful to give me some perspective and break out of the day-job’.  Analyst, IT Design, AXA Technology Services

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