Communicating more effectively with your Team and key Stakeholders
As a result of attending this highly interactive Management Development Day your managers will have:
- Identified their key Stakeholders
- Identified how best to communicate with them
- Understood the impact of non-verbal communication
- Identified development areas in their communication skills
- Practised Active Listening and Open Questioning
- Presented to the group
- Viewed ways to handle objections and conflict
- Developed a SMART Action Plan for future development
Non-verbal Communication can constitute up to 70% of what we are saying and can have 8 times more impact than words e.g. slamming your fist down on the desk. Body language, posture, presence, gestures, facial expressions and eye contact are all important in making a leader or manager come across well.
During the Development Day your managers will practise identifying their communication style. They will aim to articulate more and be clear and concise to create a vocal impact.
Open Questions, which don’t allow a ‘Yes’ or ‘No’ response will be practised extensively on real life business scenarios in order for managers to better identify peoples’ needs, negotiate effectively and manage conflict.
Active Listening: The most overlooked part of Communication is listening. People often believe that good Communication skills are about being articulate, telling a good story and having a wide vocabulary, but the ability and willingness to listen to others is more important. Unfortunately, many leaders and managers interrupt their team members or reach conclusions about what they think their employee is trying to say, even before they have finished speaking. Frequently because of biases and filters we don’t tend to hear what’s really being said. Listening actively is a real skill which your managers will practise to develop. Active Listening includes empathising with the person, nodding, and summarising what they are saying.