Coping with Uncertainty, Pressure and Stress, and Developing Resilience

At the end of this Development day your managers will have:

  • Identified what Stress is
  • Completed personal questionnaires to assess their Stress levels
  • Identified what causes them Stress
  • Understood what effects Stress has on them and their lives
  • Practised tools and techniques to combat Stress
  • Practised models to become more effective at work to cope better with pressure
  • Learnt how to promote a ‘Can do’ Positive Attitude to ‘bounce back’ quickly
  • Developed a SMART Action Plan for future Success

Stress Management:  According to the latest statistics from the HSE, in 2017/18, work related stress accounted for 44% of work related ill health, up from 35% just three years earlier, and 57% of all working days lost to sickness, up from 43% three years earlier; 15.4 million days were lost to depression, anxiety and musculoskeletal disorders, costing the economy £15 billion.  Absence due to stress is now the second most cited cause, even though many employees still won’t admit that they are suffering from stress and will ask their GPs to be signed off with some mystery illness, such as stomach problems or ‘flu like symptoms.  Therefore, sickness absence figures due to stress are often inaccurate, may be even higher and mask the real issues.  The cost of stress-related absence to the UK economy is estimated at around £3.7 billion per annum or around £1,000 per employee.

Often line managers fail to identify stress either in themselves or in their team members or fail to deal with the signs early on.  This can result in cases of burnout where individuals experience mental exhaustion with possible feelings of resentment and aggression towards the employer or colleagues.  Sometimes GPs will misdiagnose burnout (or executive stress and nervous exhaustion) as depression when in fact the individual may be suffering from chronic fatigue and insomnia, as a result of overworking and may need total rest.

The main cause of stress in the workplace is said to be the inability to cope with a high workload; during this Development Day your managers will identify causes of Stress in themselves and how to spot associated behaviors in others.

Developing Resilience:  This is the ability to ‘maintain effective work in the face of set-backs or pressure, to remain calm, stable and in control of emotions and behavior under pressure, to bounce back quickly from set-backs, to tolerate conditions of uncertainty and ambiguity, and to remain optimistic.’

Resilience Training can decrease sickness absence levels from between 33% – 60%; this holistic and preventative approach has been used effectively by the US military since 2009.  Resilience as a competency is complex but can be developed by honing a variety of skills including cultivating a Positive Mental Attitude and challenging negative beliefs, becoming more assertive and learning to say ‘No’ if you are already feeling overwhelmed by work or personal issues and developing their Emotional Intelligence